Payment Policy
1. Payment Method
All payments are processed exclusively through Xendit.
We do not accept manual bank transfers for per-order payments.
Please make sure to complete your order until the payment stage is fully completed.
Orders that are not fully paid will not be registered in our system.
2. Prepayment (Deposit)
We accept bank transfers for prepayment deposits only.
- Minimum deposit amount: IDR 1,000,000
- Your deposit will be securely recorded and deducted from your balance with each order.
3. Stock Availability
As we follow a harvest-per-order system, product availability may vary depending on field conditions.
- Root vegetables are usually updated 1 day before delivery (D-1)
- Most leafy greens may be updated as late as on the day of delivery (D)
If any item is out of stock, we will inform you within these timeframes, and the unavailable items will be issued as store credit.
4. Store Credit & Prepayment Usage
Store credit and prepayment (deposit) can be used in the same way at checkout.
To use your balance:
- Log in to your account on our website using your registered email
- Proceed to checkout
- Click “Apply Store Credit”
Your available balance will be automatically deducted from your total order.
5. Cancellation & Refund
All cancellation and refund requests will be subject to a 10% deduction from the total amount.
For deposit confirmation, cancellations, or refund requests, please contact our customer service team.